Frequently Asked Questions
SHIPPING
Q: What Shipping Methods Are Available?
A: We provide free shipping to all U.S. states. Orders are shipped via reliable carriers to ensure safe and timely delivery.
Q: Do You Ship Internationally?
A: No. At this time, we only ship within the United States.
Q: How Long Will It Take To Get My Package?
A: Delivery times vary depending on product availability, customization, and your location. Generally, most orders arrive within 2–4 weeks from the time of processing. We’ll keep you updated on the status of your order throughout the process.
PAYMENT
Q: What Payment Methods Are Accepted?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as offline payments via Bank2Bank transfer and check.
Q: Is Buying On-Line Safe?
A: Yes. Our website uses industry-standard SSL encryption to ensure your personal and payment information is secure. We never store full credit card details, and our checkout process is designed to keep your information private and protected.
Order & Retunrs
Q: How do I place an Order?
A: Browse our products and select the item you’d like to purchase.
Choose your options (if applicable) and click Add to Cart.
When you’re ready, go to your Cart and click Proceed to Checkout.
Fill in your billing, shipping, and payment details, then place your order.
If you need assistance, you can also place your order by calling us directly at 301-299-7725.
Q: How Can I Cancel Or Change My Order?
A: Please call us immediately at 301-299-7725. We’ll do our best to make changes before your order is processed and shipped.
Q: Do I need an account to place an order?
A: Creating an account is preferred as it makes tracking and managing your orders easier. However, you may also place an order by calling us at 301-299-7725.
Q: How Do I Track My Order?
A: You can track your order by logging into the My Account page. If you need additional updates, please email us and we’ll provide the latest tracking information.
Q: How Can I Return a Product?
A: Once an order is processed and shipped, returns are not accepted. Please contact us with any questions before placing your order to ensure it meets your needs.